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Accuray Incorporated announced the launch of the CyberKnife Access Remote Service product

Accuray Incorporated (Nasdaq: ARAY), a global leader in the field of radiosurgery, announced the launch of the CyberKnife AccessTM Remote Service product, a real-time customer service and support offering for the CyberKnife® Robotic Radiosurgery System. This and other Accuray technologies will be highlighted during the 51st Annual Meeting of The American Association of Physicists in Medicine, July 26-30, 2009 in Anaheim, Calif.

CyberKnife Access utilizes the Axeda ServiceLink technology to provide a remote service solution for the devices that make up CyberKnife Systems at customer sites. This Remote Service offering enables Accuray’s team of highly trained engineers and customer support technicians to diagnose and address service needs from a remote location using a secure internet connection. The result is real-time support, allowing for a quick customer response without a site visit, thereby enhancing operational efficiencies.

“With CyberKnife Access a simple issue can be diagnosed remotely so that a replacement part can be ordered before the engineer even arrives on site,” said Jeff Snyder, manager of Radiation Oncology and CyberKnife at Southwest Washington Medical Center in Vancouver, Wash. “It’s reassuring to know that when you have a patient coming in for treatment and a service need arises, a lifeline exists so you can get their treatment going without delay.”

"We strive to provide the highest level of service and support to our customers," said Chris Raanes, senior vice president and chief operating officer at Accuray. "With CyberKnife Access, we’re now able to provide faster and easier servicing to help our customers resume treatments with minimal interruptions to patient care.”

Axeda has delivered remote service solutions to more than 20 of the world's leading medical and life science manufacturers. Axeda ServiceLink enables companies to securely monitor the health and performance of their products from anywhere in the world, while helping them comply with industry regulations such as HIPAA and 21 CFR Part 11.

About Axeda

Axeda Corporation delivers secure remote service and support capabilities to some of the world's leading manufacturing companies and large enterprises. The award-winning Axeda ServiceLink solution helps companies, including Abbott Laboratories, Diebold and EMC, proactively service and support products to drive optimal uptime at the lowest possible cost, while enabling enterprises to effectively secure, control and track all remote access to critical data centers. In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign® Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. and can be reached at www.axeda.com.

About the CyberKnife Robotic Radiosurgery System

The CyberKnife Robotic Radiosurgery System is the world’s only robotic radiosurgery system designed to treat tumors anywhere in the body non-invasively. Using continual image guidance technology and computer controlled robotic mobility, the CyberKnife System automatically tracks, detects and corrects for tumor and patient movement in real-time throughout the treatment. This enables the CyberKnife System to deliver high-dose radiation with pinpoint precision, which minimizes damage to surrounding healthy tissue and eliminates the need for invasive head or body stabilization frames.

About Accuray

Accuray Incorporated (Nasdaq: ARAY), based in Sunnyvale, Calif., is a global leader in the field of radiosurgery dedicated to providing an improved quality of life and a non-surgical treatment option for those diagnosed with cancer. Accuray develops and markets the CyberKnife Robotic Radiosurgery System, which extends the benefits of radiosurgery to include extracranial tumors, including those in the spine, lung, prostate, liver and pancreas. To date, the CyberKnife System has been used to treat more than 60,000 patients worldwide and currently more than 164 systems have been installed in leading hospitals in the Americas, Europe and Asia. For more information, please visit www.accuray.com.

Source: Accuray Incorporated