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In September 2009, Max Healthcare and Dell Services, formerly Perot Systems, entered into a 10-year agreement valued at USD 20 Million (Over INR 90 Crore) under which Dell Services provides infrastructure management and EHR implementation to Max Healthcare. Dell Services manages all IT operations for Max Healthcare, including infrastructure management, data hosting, applications portfolio management, project management office, service desk and clinical adoption of VistA EHR system (an EHR platform developed by the U.S. Department of Veterans Affairs). Dell Services has completed the migration of the information technology infrastructure for the eight Max Healthcare hospitals to the Dell Services Data Centre in Noida. Max Healthcare’s Health Information System ( HIS ), which forms its business backbone as well as all other software applications are now operating on a private cloud.

Benefits to Max Healthcare

Dell Services has provided a robust cloud infrastructure to enable Max Healthcare to take on the load of EHR and Computerized Physician Order Entry ( CPOE ). Max Healthcare hospitals are already experiencing an enhanced stability of the IT environment, better availability of HIS and data analytics tools. The private MPLS cloud allows Max Healthcare to set up its process and tools at new facilities easily, as these facilities would get access to Max’s HIS by just hooking up to the cloud. The private MPLS cloud will help Max Healthcare as it expands its capacities and footprint across India.

Technological highlights

• An early-warning system to proactively monitor the health of the information technology environment and reduce downtime at the hospitals
• Deployment of HIS in a cluster mode to reduce the likelihood of HIS going down for a full department or a critical area
• Smart automatic monitoring tools to monitor network devices and critical servers 24/7
• SAS 70 Type II certified data centre

Source: Business Wire