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InSite OnWatch Introduced by GE Healthcare to its AssurePoint Services for helping enable greater efficiencies in nuclear medicine and PET/CT.

InSite OnWatch, a feature of GE’s AssurePoint Services portfolio, at the Society of Nuclear Medicine ( SNM ) 2010 annual meeting in Salt Lake City.

Remotely identifies and resolves small performance issues, for seamless operation

Data-driven prediction tools forecast maintenance needs, allowing customers to minimize unplanned downtime by scheduling required maintenance

Available only with the new AssurePoint Rapid and AssurePoint Performance service offerings

Service supported by GE’s IMV top-ranked nuclear medicine and PET service teams

Unplanned downtime from clinical equipment can negatively affect virtually every aspect of care delivery — from patient to staff productivity and cost control. InSite OnWatch, available only with GE’s AssurePoint Rapid and AssurePoint Performance service offerings ( US and Canada only ), remotely resolves small performance issues and forecasts maintenance on certain larger issues to reduce unplanned downtime — improving efficiencies and helping to lower the cost of care. InSite OnWatch is now available on GE’s Discovery NM 530c, the Discovery NM/CT 570c and the Discovery PET/CT 600 series systems with the new Discovery Dimension console.

InSite OnWatch uses data-driven prediction tools to monitor specific system components. Originally deployed on GE’s CT and interventional cardiovascular imaging systems, the technology is now being leveraged in nuclear medicine and PET/CT to proactively monitor system performance, alert GE field engineers to variations in specific component performance, and forecast maintenance needs to enable the least amount of disruption to operations.

AssurePoint Services are backed by a network of more than 3,500 local field engineers as well as dedicated remote online engineers with deep industry and technology expertise to deliver fast, professional response when it’s needed. According to the 2009 IMV ServiceTrak Imaging survey for Nuclear Medicine Cameras, GE Healthcare received a number one ranking for overall service performance for the second consecutive year. For the fourth consecutive year, GE Healthcare also received a number one ranking for overall service performance in PET , according to the 2009 ServiceTrak Imaging survey for PET systems.

“The addition of InSite OnWatch to GE’s leading AssurePoint Service platform helps minimize the risk of having to reschedule patients and allows customers to schedule required maintenance around their schedule, minimizing unplanned downtime,” said Mike Swinford, Vice President and GM, Americas Service. “Introducing InSite OnWatch to the nuclear medicine and PET/CT communities will only enhance our proven performance — providing exceptional service to improve system workflow and overall patient care.”

Source: GE