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Bringing the inherent benefits of unified communications software to healthcare sector, Consilium Software, a company that provides unified communications software solutions for enterprises and contact centers, has unveiled UniHealth.

UniHealth improves patient service and makes efficient use of expensive human resources by integrating voice, collaboration and multimedia capabilities. The advent of unified communications technologies helps the healthcare sector to migrate to a single, converged network supporting IP (Internet Protocol) telephony, videoconferencing, video-on-demand and contact centers. A unified communications approach can also help the healthcare sectors to offer more effective patient care for staff working remotely. According to Consilium Software, this solution can be perfect in selling telemedicine applications. While selling telemedicine applications, a company transfers medical information through telephone, the Internet or 3G video networks for the purpose of consulting. With UniHealth, companies can optimize the delivery of patient service, reduce operating costs and medical errors and bring connected health into focus with connected hospitals, connected clinics and connected patients all over the world.

“The promise of Unified Communications  is to reduce human latency in business processes by enabling multichannel modes of communication. In an industry where the ability to respond quickly and reach the right person at the right time is crucial, Unified Communications represents an unprecedented opportunity to streamline communication processes in order to improve the quality of patient care,” said Pramod Ratwani, president and executive chairman of consilium Software, in the release. Consilium’s UniHealth automates and streamlines the way patients contact the hospital. It also offers benefits such as improved customer service and reduced costs with self-service applications, video and non-voice contact options.

It also helps healthcare providers to start with the capabilities that address specific business needs and use them independently or in combination. Recently, the company announced a new version of UniAgent, an element of its flagship UNI software suite that allows contact centers to deploy multi-level integrations with customer relationship management and helpdesk applications. UniAgent has pre-built CTI & CRM connectors that provide the ability to integrate and exchange data with existing business applications.

Source: TMCnet

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