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Nuance Communications eScription on-demand platform for CAMT using background speech recognition received a 2009 Best in KLAS award, ranking #1 in the speech recognition category.

Nuance Communications , Inc, a leading supplier of speech solutions, announced that its eScription on-demand platform for computer aided medical transcription (CAMT) using background speech recognition, has received a 2009 Best in KLAS award, ranking #1 in the speech recognition category. With this industry award, which is driven solely from customer feedback, and according to Nuance’s review of past Best in KLAS reports, eScription is now one of only four other healthcare IT solutions to have achieved Best in KLAS six years in a row since 2004.

Since January 2009, 26 new healthcare organizations have deployed the eScription platform. By delivering compelling financial and turnaround time results in clinical documentation, supported by excellent installations and account management services, the eScription platform continues to deliver high levels of customer satisfaction. In fact, of the customers surveyed by KLAS for this report, an impressive 97 percent said they would buy the eScription solution again.

“We have been using Nuance’s eScription platform since June 2009. eScription’s Best in KLAS achievements were certainly compelling during our initial market review process,” said Sandy Schumacher, RHIT, director of health information services at University of Wisconsin Medical Foundation. “Since June, eScription has exceeded expectations. The Nuance team provided us with a proven result orientated project plan and delivered great training and support to our transcriptionists and managers. I believe, because of that we have reached productivity goals ahead of schedule. Moving forward, we will integrate eScription into our EMR workflow. Additionally, as part of our goal to ensure doctors can document effectively via their preferred workflow, we will be piloting partial dictation and Dragon Medical in conjunction with the eScription platform.”

Whether a healthcare organization has an in-house staff of medical transcriptionists (MTs) or employs a fully outsourced approach to transcription, eScription background speech recognition is proven to deliver reduced document turnaround times, improved document consistency and quality, cost savings and rapid ROI. The platform enables clinicians to create documents in the most efficient way possible – by speaking into a phone, dictation device or electronic medical record ( EMR ), while background speech recognition technology creates a high quality first draft that MTs quickly review and edit, typically doubling productivity when compared to traditional transcription. With its ASP architecture, eScription requires little capital investment and IT support is minimized. In addition, once they have made the transition, most MTs using the eScription platform prefer speech editing to traditional transcription.

2009 Top 20 Best in KLAS Awards were determined based on 40 performance criteria, including features, functionality, and customer interactions in areas such as sales, implementation, technical support, and executive involvement. KLAS, a market research firm, published its latest findings in the 2009 Top 20 Best in KLAS Awards: Software & Professional Services report (December 2009). The product rankings are derived from product evaluations and confidential interviews with healthcare information technology (HIT) customers, incorporating performance data collected over the past 12 months (October 15, 2008 - November 15, 2009).

“In 2009, the eScription platform continued its impressive growth.. We believe, and have heard firsthand from our customers that this growth is because of the measurable value that the eScription solution helps healthcare organizations to drive,” said John Shagoury, President, Nuance’s Healthcare division. “Nuance’s eScription team demonstrates an outstanding level of commitment to product innovation and customer service. The eScription platform’s sixth consecutive Best in KLAS recognition is a success we are proud of and work hard to achieve each and every year,”

Nuance’s front-end speech recognition products for radiology, PowerScribe and RadWhere, were also ranked as part of the 2009 Top 20 Best in KLAS Awards: Software & Professional Services report. In fact, eScription, RadWhere and PowerScribe hold the top three product rankings for the market segment. PowerScribe and RadWhere are the highest rated front-end speech recognition solutions included in the KLAS report.

Source: Nuance Communications

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