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All radiology practices specialize in the art of seeing—but St. Paul Radiology (SPR) has demonstrated that its vision extends far beyond x-rays and CT scans.

The large radiology practice was the first of its kind in St. Paul, Minnesota 85 years ago; it was also a regional leader in adopting the most advanced equipment, techniques and services.

SPR’s most far-sighted move, however came with its debut of Emergency Radiology Services, LLC (ERS).  The new subsidiary serves hospitals and radiology practices around the country, delivering remote, on-demand teleradiology consultations on a 24/7 basis along with a full range of business support services including practice management, accounting/finance and billing.

The opening of ERS turned what was already a large practice—St. Paul Radiology has seven standalone imaging centers serving hundreds of thousands of patients—into an enterprise with clients in all 50 states.  Forty SPR billing specialists, in fact, now process claims from over 350,000 new patients every year.

“Once ERS caught on, our business exploded,” said Karla Krey, Billing IT Supervisor for St. Paul Radiology.  “We started looking for ways to improve the efficiency of our clearinghouse services which, at the time, couldn’t handle the growing workload.”

Krey noted that remittances were a particular problem.  Some individual Medicaid remittances were as long as 500 pages and each had to be posted manually.  SPR needed a more sophisticated, comprehensive revenue cycle management partner that could speed such labor-intensive processes while also reducing the inevitable errors that found their way into submitted claims.  At an industry conference, the St. Paul Radiology billing team asked for clearinghouse recommendations during a luncheon for attendees.  “Several people told us that they used ZirMed,” Krey remarked.  “That got us to take a look.”

Source: ZirMed

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