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Customers Rank Service on Toshiba ’s CT Scanners No. 1 in 26 Attributes; Toshiba Outscored Industry Overall in 33 Out of 40 Attributes

When it comes to diagnostic imaging, today’s healthcare facilities seek the best value in imaging and customer service. Toshiba America Medical Systems , Inc.’s Service organization is committed to meeting this need by delivering top-tier service and has outscored the industry in 33 out of 40 attributes, 26 of which were number one rankings, in the 2010 IMV ServiceTrak™ Imaging report on CT scanners. IMV, Ltd. provides an independent analysis of service trends in the imaging industry.

“These ratings are further proof that Toshiba ’s customer-first strategy is the key to our success,” said Ted Nemetz, vice president, Service Business Unit, Toshiba. “The passion Toshiba’s employees exhibit when they provide customers with service and support is what has earned us these ratings and what will keep Toshiba number one in the future.”

The 2010 IMV ServiceTrak report surveyed 151 Toshiba CT system customers who rated Toshiba on 40 attributes within categories including Manufacturer Performance, System Performance, Service Performance, Phone Support Performance and Service Engineer Performance. Toshiba Service earned the most number one rankings overall, including the attributes of reliability of hardware and software, availability of parts, level of technical competence of phone support personnel and image quality.

In the categories of Service Performance and Phone Support Performance, Toshiba Service swept, earning number one rankings across every attribute. The Service Performance category surveyed overall service performance, service follow-up, availability of replacement parts, preventative maintenance and service performance relative to amount charged. Toshiba Service also earned number one rankings across all attributes in Phone Support Performance, which included overall support performance, level of technical competence of the phone support personnel, degree to which commitments are met by telephone support personnel, and the percentage of the times problems are both diagnosed and solved on the phone.

Source: Toshiba America Medical Systems