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The First and Only Advanced Visualization Company to Earn Certification

Vital Images , Inc., a leading provider of advanced visualization and analysis software, announced it has been re-certified by the Technology Services Industry Association (TSIA) for excellence in service operations for its technical support and services in North America.

Vital Images is currently the only advanced visualization software company to earn the certification, which it first accomplished in 2009.

In addition to this re-certification by TSIA, Vital Images has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience" under the J.D. Power and Associates Certified Technology Service and Support Program(SM) in 2010.

"By passing the rigorous audits necessary to achieve TSIA Excellence in Service Operations certification for the second year in a row, Vital Images has made it clear they are committed to delivering world-class support to their customers," said Tom Pridham, vice president and general manager, TSIA Organizational Development Services. "During the certification audit, Vital Images continued to demonstrate their clear commitment to customer satisfaction and ongoing improvement."

To earn the recognition, Vital Images underwent rigorous audits and demonstrated consistent success against a broad range of best-practice criteria for delivering industry-leading technical support. The TSIA certification provides customers with an increased level of confidence that they are receiving the industry's best service practices.

TSIA's Excellence in Service Operations is a comprehensive program developed by 50 leading technology companies and includes more than 300 best practice criteria. It involves in-depth audits of all material support functions and locations for a business.

"This award reflects our unwavering dedication to exceptional service for our customers," noted Michael H. Carrel, president and chief executive officer, Vital Images. "Achieving certification is a symbol of our commitment to delivering the highest degree of customer satisfaction and is a key differentiating factor for Vital Images. Our clients can be confident that the processes we are using in every facet of support are in alignment with industry best practices. Given the increased pressures on the healthcare enterprise to do more with fewer resources, it's critical we provide the best possible support and service."

J.D. Power and Associates 2010 Certified Technology Service & Support Program(SM), developed in conjunction with TSIA. For more information, visit www.jdpower.com or www.tsia.com.

Source: Vital Images