At A Glance

A Midwest hospital system continues patient-centric care beyond the visit with online access for patients and service representatives to view and pay from a simplified, yet comprehensive, statement.

The Client

Bellin Health is an integrated health care delivery system providing high-quality care to the people of Northeast Wisconsin.

The Problem

Bellin produces patient statements from two operating systems: Meditech for the hospital and LSS for the clinics. These systems work independently of each other, so patients who received services from both the hospital and clinics would receive separate bills. In fact, some patients did not pay additional amounts owed because they assumed they’d already paid their bill. Confused by these billing practices, patients frequently called with questions, finding that they had to call each location separately for answers. Also, Bellin service representatives could not view the same statement received by the patient, which complicated and lengthened patient calls.